Trinex Infotech Private Limited ("Trinex Infotech", "Company", "we", "us", or "our") is engaged in providing IT equipment rental and IT equipment leasing services in India, including Bengaluru, Karnataka.
This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit trinexinfotech.com, submit an enquiry, communicate with us, or use our services.
This Privacy Policy is intended to operate in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023, applicable rules and regulations made thereunder as and when applicable, the Information Technology Act, 2000, and other applicable laws and regulations relating to privacy and data protection.
About Trinex Infotech
Trinex Infotech Private Limited is an Indian company providing IT equipment rental and leasing solutions to businesses, organisations, startups, professionals, and other customers.
Information We Collect
Depending on how you interact with Trinex Infotech, we may collect information that you voluntarily provide to us, information generated through your use of our website, and information necessary to provide our services.
Information You Provide
- Full name
- Company or organisation name
- Designation or job title
- Email address
- Mobile or telephone number
- Business address
- Billing address
- Delivery address
- GSTIN, where applicable
- PAN or other tax-related information where required
- IT equipment requirements
- Rental or leasing requirements
- Information provided through enquiry forms
- Information contained in emails or other correspondence
- Information required for quotations and agreements
Information Related to Rental & Leasing
If you become a customer, we may process information necessary to provide and manage IT equipment rental or leasing services, including equipment requirements, delivery information, contractual information, billing information, rental periods, maintenance requests, and communications relating to the equipment supplied.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device type, operating system, pages visited, referring website, date and time of access, approximate location derived from technical information, and website interaction data.
How We Use Your Information
We use personal information only for legitimate business, service, legal, security, and operational purposes.
- Responding to enquiries and requests
- Providing quotations and proposals
- Providing IT equipment rental services
- Providing IT equipment leasing services
- Preparing and managing agreements
- Arranging equipment delivery and collection
- Managing rental and lease periods
- Providing customer support and maintenance
- Processing invoices and payments
- Maintaining business and transaction records
- Communicating with customers and prospective customers
- Improving our website, products, and services
- Understanding website usage and performance
- Measuring advertising and marketing effectiveness
- Detecting fraud, misuse, security incidents, and unauthorised activity
- Protecting our systems, equipment, customers, employees, and business
- Complying with applicable laws and legal requirements
- Establishing, exercising, or defending legal claims
Legal Basis
Depending on the circumstances and applicable law, personal information may be processed based on your consent, to provide services requested by you, to enter into or perform a contract, to comply with legal obligations, for legitimate and lawful business purposes where permitted, or on another lawful basis available under applicable Indian law.
Payments & Third-Party Services
Trinex Infotech does not directly store or process complete payment card information on its own website infrastructure.
Where online payment is required, payments are processed through third-party payment service providers or other authorised payment vendors.
Depending on the payment method selected, the relevant payment provider may collect and process payment information such as card details, bank information, UPI information, or other payment credentials.
Payment information submitted directly to a third-party payment provider is subject to that provider's terms, privacy policy, security controls, and applicable regulatory requirements.
Trinex Infotech may receive limited transaction information necessary to confirm and reconcile a payment, such as transaction status, transaction reference, amount, date, and payment method.
Third-Party Services
Our website may contain links or integrations with third-party websites and services. Trinex Infotech is not responsible for the privacy practices or security of third-party services that operate independently from us.
Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, loss, destruction, alteration, misuse, and other unauthorised processing.
Depending on the nature of the information and processing involved, our security measures may include access controls, authentication, restricted access, secure communications, monitoring, backups, vendor controls, and other reasonable security practices.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Data Breaches
If we become aware of a personal data breach affecting information processed by us, we will take reasonable steps to investigate, contain, mitigate, and remediate the incident and make notifications to relevant authorities or affected individuals where required by applicable law.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for as long as required or permitted by applicable law.
Customer and business information may be retained for purposes including maintaining contractual records, processing invoices, fulfilling tax and accounting requirements, managing equipment rentals and leases, handling service and warranty matters, resolving disputes, preventing fraud, establishing or defending legal claims, and complying with legal obligations.
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
Your Rights
Subject to applicable Indian law and its applicability from time to time, individuals may have rights concerning their personal information, including rights relating to:
- Access to information about personal data processing
- Correction of inaccurate or incomplete information
- Erasure or deletion where applicable
- Withdrawal of consent where processing is based on consent
- Grievance redressal
- Other rights provided under applicable Indian data protection law
To exercise an applicable privacy right, please contact us using the contact details provided below. We may take reasonable steps to verify your identity before processing a request.
Withdrawal of Consent
Where processing is based on consent, you may withdraw your consent in accordance with applicable law. You may also manage non-essential cookies and tracking technologies through available consent or browser controls.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal and may affect our ability to provide services where the relevant processing is necessary.
Grievance Redressal & Contact
If you have a question, concern, complaint, or grievance regarding our collection or processing of personal information, you may contact us using the details below.
We will review and address privacy-related grievances in accordance with applicable law and our internal procedures.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, third-party services, or applicable laws and regulations.
When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this page.
Where required by applicable law, we may provide additional notice or obtain consent for material changes.
Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Subject to applicable law, disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the relevant matter.
Privacy Questions
Have a question about your data?
If you have any questions regarding this Privacy Policy or how Trinex Infotech handles personal information, please get in touch with our team.
sales@trinexinfotech.com© 2026 Trinex Infotech Private Limited. All rights reserved.