Terms &
Conditions

By accessing the Website, submitting an enquiry, accepting a quotation, or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are entering into these Terms on behalf of a company or organisation, you represent that you have the authority to bind that entity. If you do not agree with these Terms, please do not use our Website or services.

Where you sign a separate rental or lease agreement with us, that agreement together with these Terms will govern the arrangement. If there is a conflict, the signed agreement will prevail to the extent of the conflict.

• "Customer" means any individual, business, or organisation that rents or leases Equipment from Trinex Infotech.
• "Equipment" means laptops, desktops, servers, monitors, networking devices, peripherals, accessories, software preloaded on devices, and any other IT hardware supplied by Trinex Infotech.
• "Rental" means the supply of Equipment for a defined, typically shorter or flexible period.
• "Lease" means the supply of Equipment for a fixed, typically longer term as set out in a lease agreement.
• "Agreement" means a quotation, order form, rental agreement, or lease agreement accepted by both parties.
• "Term" means the rental or lease period stated in the Agreement.
• "Charges" means rent, fees, deposits, taxes, and any other amounts payable under the Agreement.

Trinex Infotech provides IT equipment on rental and lease to businesses, organisations, startups, professionals, and other customers, along with related delivery, support, and maintenance services as described in the applicable Agreement.

Quotations

Quotations are valid for the period stated on them. If no period is stated, a quotation is valid for fifteen (15) days from the date of issue. A quotation does not create a binding obligation until both parties accept it in writing, including by email or electronic acceptance.

Availability

All Equipment is subject to availability. Specifications, models, and brands may be substituted with equivalent or better Equipment where the originally requested item is unavailable, unless otherwise agreed in writing.

Website Information

Information on the Website, including images, descriptions, and indicative pricing, is provided for general information and may not reflect real-time availability or final pricing.

To rent or lease Equipment, we may require you to provide accurate and complete information, including:

• Legal name and constitution of the business or individual
• Company registration details, GSTIN, and PAN where applicable
• Authorised signatory details and identity or address proof
• Business address, delivery address, and billing address
• Contact details for operational and billing communication

You agree to keep this information accurate and up to date and to notify us promptly of any changes. We may decline, suspend, or cancel a request if we are unable to verify the information provided or if we reasonably suspect fraud, misuse, or credit risk.

Term

The Term begins on the date the Equipment is delivered to you (or made available for collection) and continues until the Equipment is returned to and accepted by Trinex Infotech, or for the fixed period stated in the Agreement, whichever is later.

Minimum Commitment

Where an Agreement specifies a minimum rental or lease period, you remain liable for the Charges for that minimum period even if you return the Equipment early, unless otherwise agreed in writing.

Extension & Renewal

You may request an extension of the Term by informing us in writing before the Term ends. Extensions are subject to availability and our approval. If Equipment is retained beyond the Term without written approval, Charges will continue to accrue at the rate stated in the Agreement or, if none is stated, at the prevailing rate for that Equipment.

Addition & Substitution

Additional Equipment may be added under an existing Agreement through a written order or addendum. We may replace Equipment with equivalent Equipment during the Term for maintenance or operational reasons.

Rental and lease Charges are set out in the applicable quotation or Agreement. Unless stated otherwise, all Charges are quoted in Indian Rupees (INR) and are exclusive of applicable taxes.

Taxes

Goods and Services Tax (GST) and any other applicable taxes, duties, or levies will be added to the Charges as required by law. You are responsible for providing accurate GST details for invoicing.

Invoicing & Payment

Invoices are raised in accordance with the billing cycle in the Agreement. Payment must be made within the period stated on the invoice or Agreement. Payment may be made through bank transfer, UPI, or other methods we make available. Online payments are processed through third-party payment providers as described in our Privacy Policy.

Late Payment

If any amount is not paid by its due date, we may charge interest or late fees at the rate specified in the Agreement, suspend services, withhold further deliveries, and, where the delay continues, recall the Equipment in accordance with these Terms.

Disputed Invoices

If you dispute any invoice, you must notify us in writing within seven (7) days of receiving it, giving reasons. The undisputed portion must be paid by the due date.

Price Changes

Charges fixed under an Agreement will not change during the Term, except for changes in applicable taxes or as expressly provided in the Agreement.

We may require a refundable security deposit before delivering Equipment. The amount will be stated in the quotation or Agreement.

The deposit secures your obligations under the Agreement. We may deduct from the deposit any unpaid Charges, repair or replacement costs for damage beyond normal wear and tear, the cost of lost or unreturned Equipment, and any other amounts you owe us.

The balance, if any, will be refunded after the Equipment has been returned, inspected, and all Charges have been settled, within the period stated in the Agreement. The deposit does not bear interest unless otherwise agreed in writing.

Delivery

We will deliver Equipment to the address specified in the Agreement. Delivery timelines are estimates and may be affected by availability, logistics, or circumstances beyond our control. You must ensure that an authorised person is present to receive the Equipment.

Inspection on Delivery

You must inspect the Equipment on delivery and notify us in writing of any visible damage, shortage, or defect within forty-eight (48) hours. Failing this, the Equipment will be treated as delivered in good working condition.

Installation

Where installation or setup services are included, you must provide safe access, a suitable environment, power, and network connectivity as reasonably required.

Return

At the end of the Term, you must return all Equipment, along with accessories, power adapters, cables, and packaging provided, in good working condition, ordinary wear and tear excepted. Return must be arranged with us in advance, and returns are accepted only after inspection by Trinex Infotech.

Missing, damaged, or unreturned items will be charged at repair or replacement cost, as determined reasonably by us. Delivery and return logistics charges, where applicable, will be stated in the Agreement.

Ownership

All Equipment remains the sole and exclusive property of Trinex Infotech at all times. Nothing in these Terms or any Agreement transfers ownership to you, unless a written purchase option is expressly agreed and exercised.

Permitted Use

You must use the Equipment only for lawful business or personal purposes, in accordance with the manufacturer's guidelines, and at the location stated in the Agreement.

Restrictions

You must not, and must not permit anyone else to:

• Sell, sub-lease, lend, pledge, mortgage, or create any lien or charge over the Equipment
• Move the Equipment to another location without our prior written consent
• Open, modify, repair, or tamper with the Equipment, or remove or alter asset tags, serial numbers, or labels
• Install unlicensed, pirated, or unlawful software
• Use the Equipment for any unlawful, fraudulent, or harmful activity
• Allow unauthorised third parties to use the Equipment

Inspection & Recovery

We may inspect the Equipment during the Term on reasonable notice. You must give us or our representatives access to recover the Equipment where the Agreement is terminated or you are in default.

Software & Licences

Any software supplied with the Equipment is licensed by its respective owner and is subject to the applicable licence terms. You must comply with those terms and must not copy, transfer, or tamper with such software.

We will make reasonable efforts to keep the Equipment in good working order and to provide support in accordance with the Agreement, including repair or replacement of Equipment that fails during normal use.

You must report faults promptly through the support channels we provide. We may require the Equipment to be returned or made available for diagnosis and repair.

Maintenance and replacement at no extra cost do not apply to faults caused by misuse, negligence, unauthorised repair or modification, liquid damage, physical damage, theft, loss, or use contrary to these Terms. Such repairs or replacements will be chargeable.

Replacement timelines are subject to stock availability and logistics, and downtime during repair or replacement does not entitle you to a reduction in Charges unless the Agreement expressly provides for it.

From delivery until the Equipment is returned to and accepted by us, you bear the risk of loss, theft, damage, or destruction of the Equipment, except where we have expressly agreed otherwise in the Agreement.

You must take reasonable care of the Equipment, keep it in a safe and secure environment, and immediately inform us of any loss, theft, damage, or accident. In the event of theft, you must file a police complaint and provide us a copy of the report.

Where we offer an insurance or damage-protection plan, its scope, exclusions, and any excess amount will be stated in the Agreement. Unless covered by such a plan, you are responsible for repair costs, or the replacement value of Equipment that is lost, stolen, or damaged beyond repair. You may be required to maintain your own insurance for the Equipment where the Agreement says so.

You are solely responsible for all data, files, software, and information that you store on or process using the Equipment.

• You must back up your data regularly. We are not responsible for loss, corruption, or disclosure of data stored on the Equipment.
• Before returning any Equipment, you must remove all your personal and confidential data and any accounts or credentials you have set up on it.
• Returned Equipment may be wiped or re-imaged by us to prepare it for the next customer. We do not undertake to retain, recover, or return any data left on the Equipment.
• You must not use the Equipment to store or process unlawful content.

If we need to access the Equipment for repair or support, we will make reasonable efforts to respect your confidentiality, but you should remove sensitive data before handing over Equipment wherever possible.

Termination by You

You may terminate an Agreement by giving written notice in accordance with the notice period stated in it, subject to any minimum commitment and early-termination charges specified in the Agreement.

Termination by Us

We may suspend or terminate an Agreement and recall the Equipment, on written notice, if:

• You fail to pay any amount when due
• You breach these Terms or the Agreement, including restrictions on use, location, or sub-leasing
• You provide false or misleading information
• You become insolvent, enter liquidation, or cease to carry on business
• The Equipment is at risk of loss, damage, or unlawful use
• We are required to do so by law or by a competent authority

Consequences

On termination or expiry, you must immediately return the Equipment and pay all outstanding Charges, including Charges up to the date of actual return, any early-termination charges, and any damage or recovery costs. Termination does not affect rights or obligations that have accrued before it.

If you fail to return the Equipment when required, we may enter the premises where it is located (to the extent permitted by law) to recover it, and you will bear the reasonable costs of recovery.

You may use the Website for lawful purposes only. You must not:

• Attempt to gain unauthorised access to the Website, servers, or connected systems
• Introduce viruses, malware, or other harmful code
• Scrape, copy, or republish Website content without our written permission
• Submit false, misleading, or fraudulent enquiries or information
• Use the Website in a way that could damage, overload, or impair it

Intellectual Property

All content on the Website, including text, graphics, logos, design, and layout, is owned by or licensed to Trinex Infotech and is protected by applicable intellectual property laws. You may not reproduce or use it without our prior written permission, except for ordinary viewing of the Website.

Third-party names, logos, and trademarks mentioned on the Website belong to their respective owners.

Third-Party Links

The Website may link to third-party websites. We do not control or endorse them and are not responsible for their content or practices.

Disclaimer

To the maximum extent permitted by law, the Website and our services are provided on an "as is" and "as available" basis. Except as expressly stated in the Agreement, we do not give any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted or error-free operation of the Equipment or Website.

Any manufacturer warranties apply only to the extent they are provided by the respective manufacturer.

Limitation of Liability

To the maximum extent permitted by law, Trinex Infotech will not be liable for any indirect, incidental, special, or consequential loss, including loss of profit, revenue, business, goodwill, or data, arising out of or in connection with the Equipment, the Website, or our services.

Subject to applicable law, our total aggregate liability arising out of any Agreement will be limited to the Charges actually paid by you to us under that Agreement during the three (3) months preceding the event giving rise to the claim, unless the Agreement states otherwise.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold harmless Trinex Infotech, its directors, employees, and representatives from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of:

• Your breach of these Terms or any Agreement
• Your use or misuse of the Equipment or the Website
• Any unlawful content or software stored on or used with the Equipment
• Any claim by a third party arising from your use of the Equipment
• Your violation of any applicable law or third-party rights

Neither party will be liable for delay or failure to perform its obligations (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemics, war, riots, strikes, governmental orders or restrictions, power or network failures, or supply-chain disruptions.

The affected party must notify the other promptly and use reasonable efforts to resume performance. If such an event continues for an extended period, either party may terminate the affected Agreement by written notice.

These Terms are governed by and interpreted in accordance with the laws of India.

Amicable Resolution

The parties will first try to resolve any dispute in good faith through discussion. Please write to us at the contact details below with a description of the issue.

Arbitration

If a dispute is not resolved within thirty (30) days of written notice, it will be referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Bengaluru, Karnataka, the language will be English, and the tribunal will consist of a sole arbitrator appointed by mutual agreement or, failing that, in accordance with the Act.

Jurisdiction

Subject to the above, the courts at Bengaluru, Karnataka will have exclusive jurisdiction over any matter arising from these Terms, including for interim relief and enforcement.

• Entire Agreement: These Terms, the Privacy Policy, and the applicable Agreement form the entire arrangement between you and Trinex Infotech on their subject matter.
• Severability: If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.
• Waiver: Failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign your rights or obligations without our written consent. We may assign our rights to an affiliate or successor, or to a financier of the Equipment.
• Notices: Notices may be given by email or to the addresses stated in the Agreement and are treated as received when sent, or on delivery for physical notices.
• Independent Parties: Nothing in these Terms creates a partnership, agency, or employment relationship.
• Survival: Provisions that by their nature should survive termination, including payment, ownership, liability, indemnity, and dispute provisions, will survive.

We may update these Terms from time to time to reflect changes in our services, business practices, or applicable laws.

When we update these Terms, we will revise the "Last Updated" date at the top of this page. Changes apply to your use of the Website from the date of posting. Updated Terms will not alter the commercial terms of an Agreement already in force unless you agree to the change in writing or the change is required by law.

If you have any questions about these Terms or our services, you can contact us using the details below.